This Privacy Policy explains what information RatPack ("we", "us") collects when you use the RatPack game, our website at ratpack.games, and any related apps or services (collectively, the "Service"), how we use it, and the choices you have. We aim to collect as little personal information as possible while still delivering a great co-op experience.
1. Information We Collect
a. Information you provide
- Account info — if you create an account or link a platform account (Steam, Apple, Google), we receive the identifier and display name that account exposes.
- Support requests — email address and message content when you contact us at [email protected].
- User-generated content — usernames, lobby names, and any messages you send in-game.
b. Information collected automatically
- Device information — device model, operating system, language, and general region.
- Gameplay data — level progress, session length, in-game events, and error/crash logs, used to fix bugs and balance the game.
- Network data — IP address (used to route multiplayer traffic and detect abuse) and connection quality metrics.
- Cookies and similar technologies on our website, used for basic analytics and to remember your preferences.
c. Information from third parties
When you buy or install RatPack through Steam, the Apple App Store, or Google Play, those platforms may share a limited identifier with us to enable licensing, entitlements, and cross-play matchmaking. We do not receive your credit card or full billing details from those platforms.
2. How We Use Information
| Purpose | What it means |
|---|---|
| Operate the Service | Run multiplayer lobbies, save your progress, and let you play with friends. |
| Improve the Service | Diagnose crashes, fix bugs, balance difficulty, and design new content. |
| Support | Respond to help requests and troubleshoot issues you report. |
| Security & abuse prevention | Detect cheating, spam, and harassment, and enforce our Terms of Service. |
| Legal compliance | Meet obligations under applicable law, respond to legal requests. |
We do not sell your personal information. We do not use your information for cross-context behavioral advertising.
3. How We Share Information
We share information only in these limited situations:
- Other players — usernames, in-game actions, and lobby data are visible to players in the same session, as needed to make co-op work.
- Service providers — hosting, analytics, and crash-reporting vendors who process data on our behalf under contracts that require confidentiality and limited use.
- Platforms — Steam, Apple, and Google, to the extent needed to deliver the game and process purchases.
- Legal reasons — when we believe disclosure is necessary to comply with law, protect our rights, or protect the safety of others.
- Business transfers — if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction; we will notify you of any material change.
4. Children
RatPack is not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your country). If you believe a child has provided us information, please contact [email protected] and we will delete it promptly.
5. Data Retention
We retain personal information only as long as necessary to provide the Service and for the purposes described above, or as required by law. Gameplay progress persists while your account is active. Crash logs and analytics are typically retained for up to 24 months. You can request deletion at any time (see "Your Rights" below).
6. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and secure hosting. No system is 100% secure, and we cannot guarantee absolute security. Please use a strong password if you create an account and let us know immediately if you suspect unauthorized access.
7. International Transfers
Our servers and service providers may be located outside your country. When we transfer personal data internationally, we rely on appropriate safeguards, such as standard contractual clauses, to protect it.
8. Your Rights
Depending on where you live, you may have the right to:
- Access, correct, or delete personal information we hold about you.
- Object to or restrict certain processing.
- Port your data to another service.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email [email protected]. We will respond within the time required by law.
Region-specific notices
California (CCPA/CPRA): California residents have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of "sale" or "sharing." We do not sell or share personal information as those terms are defined by the CCPA.
EEA / UK (GDPR): Where GDPR applies, our legal bases for processing are: performance of a contract with you (to run the Service), our legitimate interests (to secure and improve the Service), your consent (for optional analytics where required), and compliance with legal obligations.
9. Cookies & Analytics
Our website uses a minimal set of first-party cookies for essential site functionality and aggregate, non-identifying analytics. In regions where required, we will ask for your consent before setting non-essential cookies. You can control cookies through your browser settings.
10. Third-Party Links
The Service may link to third-party sites (Steam store pages, App Store, Google Play, social media). We are not responsible for their privacy practices, and we encourage you to review their policies before providing them information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated policy with a new "Last updated" date and, where required by law, by additional means. Continued use of the Service after the changes take effect indicates your acceptance of the revised policy.
12. Contact Us
Questions about this Privacy Policy or how we handle your information? Email us at [email protected].